If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service are available Monday - Friday from 8:.30am to 5pm. Call +4420 8569 2250 or email customerservice@geiger.com.
Please note that it is your responsibility to ensure that any returns arrive safely. We cannot be held responsible for returns that do not arrive.
Please ensure that all items are returned in the original packaging and with the Packing Note. Please clearly write on the packing note if you require a refund or exchange.
All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you. Please send your returns back to the following address: UK GeigerBTC, BTC House, 9 Millington Road, Hayes, UB3 4AZ.
Please note we do not permit returns for items ordered on this site.
All exchanges must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.
Please clearly write on the packing note if you require a refund or exchange. If exchanging clothing, please specify the size required.
Should you require any further information, please email customerservice@geiger.com
Please note we do not permit exchanges for items ordered on this site.
If you have received a damaged item please contact us on +4420 8569 2250 or email customerservice@geiger.com.
We are unable to process phone orders.
Shipping is charged at a flat rate of £X.XX
A Customer Service representative will contact you to confirm shipping costs, which once approved will be either added to your invoice upon shipment of your order or deducted from the card used to make your online payment.
We are pleased to offer free shipping for orders from this site
Merchandise pricing does not include shipping. Please refer to the table below to calculate your shipping cost based on total items:
| Order Quantity | Carrier | Shipping Fee |
|---|---|---|
| 1-2 Items | Royal Mail | £4.95 |
| 3+ Items | DPD | £7.95 |
Unfortunately for tracking purposes we cannot deliver to PO boxes.
Your order will be dispatched within 3 working days to the address you have specified if the item/size you have selected is in stock. Delivery can take up to X working days from dispatch (subject to stock).
An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.
Please note, when ordering a mixture of stocked & on-demand products your order will be dispatched in one parcel. Therefore please refer to the individual production time listed within the on-demand product specifications and plan accordingly.